An Important Message to our Customers
HiCoup Kitchenware Authorized Dealer and Warranty Statement
All HiCoup Kitchenware products come with a Lifetime Warranty. This is a limited warranty that the product is free from defects in materials and manufacturing. The warranty is voided in the event of unauthorized alterations, improper use or care, or from accidents (e.g., dropping on a hard surface causing breakage). The warranty is limited to replacement of the product and/or a refund equal to the purchase price.
HiCoup Kitchenware is firmly committed to providing our customers with best in class, reliable products through authorized dealers. Our policy is to honor product warranties and to perform services only on products purchased from an authorized HiCoup Kitchenware dealer and only accompanied by a receipt or proof of purchase. If you purchase a HiCoup Kitchenware product from an unauthorized dealer your HiCoup Kitchenware warranty will not be valid.
If you return an item to HiCoup Kitchenware for replacement, and that item is verified as either counterfeit or a product not manufactured by HiCoup Kitchenware, you will be notified via e-mail or phone with instructions for retrieving your item. You will have a maximum of 3 business days to request that the item be shipped back to you at your cost.
Unfortunately, there are some websites and dealers who claim to be authorized HiCoup Kitchenware resellers but are not. Additionally, special care should be taken when purchasing from sellers on Amazon since many resellers who sell through Amazon are not authorized dealers of HiCoup Kitchenware products. When purchasing HiCoup Kitchenware products on Amazon, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product.
Products sold on these websites or from these dealers do not carry a warranty from HiCoup Kitchenware. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, or defective. Please protect yourself and your HiCoup Kitchenware product by ensuring that you only purchase HiCoup Kitchenware products from an Authorized HiCoup Kitchenware Dealer.
To see a list of HiCoup Kitchenware authorized dealers, please click here.
If you purchased a counterfeit product with a credit card, you may wish to contact your credit card company and dispute the charge. HiCoup Kitchenware will provide you with an email or letter identifying your product as a counterfeit to assist you in this.
For warranty service, please call toll free (866) 780-0442, and we will guide you through the warranty service process.